gc99 Terms & Conditions

In this Agreement, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

• "gc99" refers to the gc99 online gaming platform, operated at gc99.ws, including all sub-pages, services, products, and associated systems.
• "Platform" means the gc99 website, any mobile-optimised version of that website, and any associated application or software interface made available to registered users.
• "Player" / "User" / "You" refers to any individual who has registered, or who attempts to register, an account on the gc99 Platform.
• "Account" means the personal account created by the Player on the gc99 Platform following successful completion of the registration process.
• "Balance" means the aggregate of real-money funds held in a Player's Account at any given time, excluding bonus funds unless specifically stated otherwise.
• "Bonus Funds" means promotional credits, matched deposit bonuses, free spins equivalents, or any other incentive credited to a Player's Account under a specific promotional offer.
• "Wagering Requirement" means the number of times a Player must wager an eligible amount before Bonus Funds or associated winnings may be converted to withdrawable cash.
• "BDT" / "৳" means Bangladeshi Taka, the currency used by default for all Player Account transactions on gc99.
• "KYC" means Know Your Customer — the identity verification process by which gc99 confirms the identity and eligibility of a Player before processing withdrawals or responding to account-specific requests.
• "Prohibited Conduct" has the meaning given to it in Section 9 of this Agreement.

2.1 The gc99 Platform is available exclusively to individuals who are 21 years of age or older. By registering an Account, you represent and warrant that you meet this minimum age requirement without exception.

2.2 Players must be natural persons. Corporate entities, automated systems, bots, and any non-human actors are strictly prohibited from registering or operating Accounts on the gc99 Platform.

2.3 It is your sole responsibility to confirm that online gaming is permitted under the laws applicable to your jurisdiction before registering. gc99 does not guarantee that access to the Platform is lawful in every location from which it may be technically reachable.

2.4 gc99 reserves the right to request documentary evidence of age and identity at any time. Acceptable documentation includes a valid national identity card, passport, or birth certificate. Failure to provide satisfactory proof of age will result in immediate suspension of the Account and withholding of any pending withdrawals until the matter is resolved.

3.1 Each Player is permitted to hold exactly one Account on the gc99 Platform. The creation of duplicate, secondary, or multiple Accounts by the same individual is strictly prohibited and constitutes Prohibited Conduct under Section 9 of this Agreement.

3.2 When registering, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, email address, and mobile number. You agree to update this information promptly if any details change after registration.

3.3 gc99 reserves the right to decline any registration application at its sole discretion and without obligation to provide a reason for doing so.

3.4 You must not register an Account using false identities, stolen personal information, or any details that do not belong to you. Such conduct will result in immediate permanent Account closure and potential legal action.

3.5 A Player may only register one Account per household address, per device, and per payment method. gc99 uses technical and manual verification systems to identify and close duplicate Accounts.

4.1 You are solely responsible for maintaining the confidentiality of your Account login credentials. gc99 will never ask for your password by any means of communication, including email, live chat, or telephone.

4.2 You agree to notify gc99 customer support immediately if you suspect that your Account has been accessed without your authorisation. You can reach the support team via live chat at any time, 24 hours a day, 7 days a week.

4.3 gc99 will not be liable for any losses resulting from unauthorised access to your Account where such access occurred as a result of your failure to maintain the security of your credentials.

4.4 gc99 strongly recommends enabling two-factor authentication (2FA) on your Account. This feature is available in Account Settings and provides a significant additional layer of security against unauthorised access.

4.5 You must not share your Account with any third party, allow any third party to access or operate your Account, or use the Account of another Player for any purpose.

5.1 gc99 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. The minimum deposit amount is ৳500. gc99 does not charge fees on deposits; however, your payment provider may impose its own transaction fees.

5.2 All funds deposited to your gc99 Account must originate from a payment method registered in your own name. Depositing funds from payment accounts belonging to third parties is strictly prohibited and will result in Account suspension pending investigation.

5.3 Deposits are credited to your Account Balance in real time upon confirmation from the relevant payment network. In the event of a technical delay, please contact gc99 support immediately with your transaction reference number.

5.4 gc99 reserves the right to place a temporary hold on deposited funds while KYC verification is completed. This hold does not affect your ability to continue playing, but withdrawals will not be processed until verification is finalised.

5.5 Funds in your Account Balance do not accrue interest. gc99 holds Player funds in segregated accounts separate from its operational funds.

6.1 Withdrawal requests may only be made to a payment method registered in your own name that matches the details on your gc99 Account. gc99 does not process withdrawals to third-party accounts under any circumstances.

6.2 The minimum withdrawal amount is ৳1,000. Withdrawal requests submitted below this threshold will be declined automatically.

6.3 Withdrawals to bKash and Nagad are typically processed within fifteen minutes of approval. Withdrawals to other supported payment methods may take up to 24 hours depending on the payment network.

6.4 Prior to processing any withdrawal, gc99 may require a Player to complete KYC verification. Documents requested may include a government-issued photo ID, proof of address, and proof of ownership of the payment method used for deposits. Failure to provide the requested documents within the specified timeframe will result in the withdrawal request being placed on hold.

6.5 gc99 reserves the right to conduct enhanced due diligence checks on any withdrawal request at its sole discretion. Where such checks are necessary, the standard processing timeframes set out in clause 6.3 will not apply.

6.6 Bonus Funds are not directly withdrawable. Only winnings derived from Bonus Funds after applicable Wagering Requirements have been met may be withdrawn, subject to any applicable withdrawal caps stated in the relevant bonus terms.

7.1 gc99 offers various promotional incentives to new and existing Players, including but not limited to deposit match bonuses, free spins, reload bonuses, and cashback offers. Each promotion is governed by its own specific terms, which are published alongside the relevant offer and form part of this Agreement.

7.2 The gc99 Welcome Bonus of up to ৳20,000 on a Player's first qualifying deposit is subject to a minimum deposit threshold, a specified Wagering Requirement, a list of eligible games, a maximum bet restriction while bonus funds are active, and an expiry period. Full details are set out in the Welcome Bonus Terms page, which is incorporated into this Agreement by reference.

7.3 Each bonus offer is available to one Player per household address, IP address, device, and payment method. Claiming the same promotion via multiple Accounts constitutes bonus abuse and Prohibited Conduct under Section 9.

7.4 gc99 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. Where a promotion is withdrawn after a Player has already opted in and met the qualifying conditions, any Bonus Funds already credited will remain active under the terms in effect at the time of opt-in.

7.5 Winnings generated exclusively from free spins or Bonus Funds may be subject to a maximum cashout cap. This cap, where applicable, will be stated clearly in the specific promotion's terms.

8.1 All games available on the gc99 Platform are provided by certified third-party studios including, but not limited to, Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game operates according to the rules published by its respective provider. gc99 is not responsible for errors in game logic caused by the provider's software, and all such disputes are subject to the provider's own resolution process.

8.2 In the event of a technical malfunction during a game session — including server errors, disconnection, or software failure — gc99 will use its best efforts to restore the game session to its last confirmed state. Where restoration is not technically possible, affected bets will be voided and the corresponding stakes will be returned to the Player's Account Balance.

8.3 Players are responsible for ensuring they have a stable internet connection before commencing a game session. gc99 is not liable for losses arising from connection failures on the Player's side.

8.4 Sportsbook bets are settled according to the official result of the relevant event as confirmed by the governing body of the relevant sport. Where an event is abandoned, postponed, or cancelled, bets will be settled in accordance with the sportsbook rules applicable to each specific sport and market, as published in the Sportsbook Rules section of the Platform.

9.1 The following actions are classified as Prohibited Conduct on the gc99 Platform. Players found to have engaged in any Prohibited Conduct will face immediate Account suspension, permanent closure, forfeiture of all balances, and where applicable, referral to the relevant law enforcement or regulatory authorities:

• Registering more than one Account on the gc99 Platform, whether under your own name or the name of another person.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform, place bets, or manipulate game outcomes.
• Engaging in any form of collusion with other Players for the purpose of gaining an unfair advantage in any game or market.
• Exploiting software bugs, errors in odds pricing, or any other technical vulnerability on the Platform to generate profits beyond what would be expected from normal gameplay.
• Using stolen, fraudulently obtained, or third-party payment methods to fund your Account.
• Providing false, misleading, or fabricated documentation during the registration or KYC verification process.
• Using the Platform for any purpose related to money laundering, terrorist financing, or any other criminal activity.
• Engaging in abusive, threatening, or harassing behaviour directed at gc99 staff, customer support agents, or other Players.
• Claiming bonuses in bad faith, including through the use of multiple Accounts or coordinated play specifically designed to extract bonus value without genuine gameplay intent.

10.1 gc99 is committed to promoting responsible gambling and maintaining a safe gaming environment for all Players. The Platform provides a suite of responsible gaming tools accessible directly from Account Settings at any time, without the need to contact customer support.

10.2 Available responsible gaming tools include: daily, weekly, and monthly deposit limits; session time reminders; cooling-off periods of 24 hours to 30 days; and a self-exclusion option that closes the Account for a minimum of six months. Once a self-exclusion has been activated, it cannot be reversed before the elected period expires.

10.3 If you believe your gambling behaviour is becoming harmful, or if you are gambling to recover financial losses, please use these tools immediately and contact the gc99 support team. The support team is available 24 hours a day, 7 days a week, and can assist with activating restrictions or escalating your case to a senior responsible gaming officer.

10.4 gc99 maintains a strict 21+ policy and actively trains its support team to identify signs of problem gambling. gc99 reserves the right to impose mandatory account restrictions on any Player where the platform has reason to believe that the Player's gambling behaviour poses a risk to their financial wellbeing.

For full details of gc99's responsible gaming commitments and the tools available to you, please refer to the Responsible Gaming page.

11.1 All content on the gc99 Platform, including but not limited to text, graphics, logos, images, audio, video, software, and the overall design and layout of the Platform, is the intellectual property of gc99 or its licensed content providers. All such content is protected by applicable copyright, trademark, and other intellectual property laws.

11.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to copy, reproduce, modify, distribute, publicly display, or create derivative works from any content on the Platform without prior written authorisation from gc99.

11.3 The gc99 brand name, logo, and associated marks are proprietary to gc99. Unauthorised use of these marks in any context is strictly prohibited.

12.1 To the fullest extent permitted by applicable law, gc99 excludes all liability for any direct, indirect, incidental, consequential, or punitive losses arising from your use of, or inability to use, the Platform — including but not limited to losses arising from technical failures, server downtime, data loss, or the actions of third-party providers.

12.2 gc99 does not warrant that the Platform will be uninterrupted, error-free, or free from harmful components. The Platform is provided on an "as available" basis, and gc99 does not guarantee continuous availability at all times.

12.3 gc99's maximum aggregate liability to any Player in respect of any claim arising out of or in connection with this Agreement shall not exceed the total amount deposited by that Player in the twelve calendar months preceding the event giving rise to the claim.

12.4 Nothing in this Agreement excludes or limits gc99's liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

13.1 gc99 collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

13.2 gc99 will not sell, rent, or share your personal data with third parties for their own marketing purposes without your explicit consent. Data may be shared with third-party service providers who assist gc99 in delivering its services, subject to appropriate data processing agreements.

13.3 For the full details of how gc99 handles your personal data, your rights as a data subject, and the retention periods applicable to different categories of data, please refer to the Privacy Policy page.

14.1 gc99 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, gc99 will provide at least seven calendar days' advance notice by publishing a notice on the Platform and, where possible, notifying registered Players via the email address on record.

14.2 Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must close your Account before the effective date of the changes.

14.3 It is your responsibility to review these Terms & Conditions regularly. The date of the most recent revision is displayed at the top of this document. gc99 recommends checking these terms each time you log in to your Account.

15.1 These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Agreement shall first be referred to the gc99 customer support team, which will endeavour to resolve the matter promptly and fairly.

15.2 If a dispute cannot be resolved informally through customer support within fourteen calendar days of being raised, either party may escalate the matter to a formal dispute resolution process. gc99 will provide details of the applicable dispute resolution procedure upon request.

15.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court where necessary to protect their rights.

16.1 If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint, you may contact the gc99 support team through the following channels:

• Live Chat: Available 24/7 directly through the gc99 Platform. Average response time is under five minutes.
• Email: [email protected] (plain text — not a clickable link). Average email response time is 2–5 hours.

16.2 All formal complaints must be submitted in writing (via email or in-chat message) and must include your registered username, Account email address, a clear description of the issue, and any relevant supporting documentation.

16.3 gc99 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within five working days. Complex complaints involving third-party game providers or payment networks may require additional time.