Responsible Gaming at gc99
At gc99, we believe entertainment should never come at a personal cost. Our responsible gaming framework gives every player in Bangladesh the tools and knowledge to stay in control — every session, every day.
Our Pledge to Players
Playing Smart
Starts Here
gc99 is one of Bangladesh's most trusted online casino and sports betting destinations, but we take our responsibility seriously. Gambling is a form of adult entertainment — it should be fun, sociable, and within your personal limits. When it stops being enjoyable, it's time to take a step back, and we are here to help you do exactly that.
We have developed a comprehensive responsible gaming policy that includes deposit limits, session time controls, self-exclusion tools, and direct access to professional support services. These features are available to all registered players at no cost and can be activated directly from your account dashboard at any time.
Whether you are a cricket betting enthusiast following the BPL or a slots player enjoying a game after a long day in Dhaka, the same protections apply to you. gc99 is designed for adults aged 21 and above, and we enforce this rigorously.
Tools & Controls
Your Safety Toolkit
gc99 puts the power of responsible play directly in your hands with six key features built into every player account.
Deposit Limits
Set daily, weekly, or monthly deposit caps to ensure your gambling budget stays within what you can comfortably afford. Limits take effect immediately when lowered and require a 24-hour cooling-off period when raised, protecting you from impulsive decisions.
Session Time Limits
Choose how long each gambling session can last. Once your limit is reached, gc99 will automatically log you out. You will also receive on-screen reminders as your session approaches its end so you can wind down naturally rather than abruptly.
Time-Out Feature
Need a short break? Our time-out tool lets you pause your account for 24 hours, 7 days, or up to 30 days. During this period, you cannot log in, place bets, or make deposits. It is an easy way to reset without committing to permanent exclusion.
Self-Exclusion
If you feel gambling is causing significant harm, self-exclusion allows you to block access to your gc99 account for a minimum of 6 months up to 5 years — or permanently. During exclusion, all marketing communications are also suspended immediately.
Loss Limits
Cap the total amount you can lose within a defined period. Loss limits work alongside deposit limits to give you a comprehensive financial safety net. Our system will notify you when you approach 80% of your loss threshold so you can make an informed choice before hitting the cap.
Reality Check Alerts
Regular pop-up notifications remind you how long you have been playing and how much you have wagered in the current session. These brief reality checks encourage mindful play and help you make conscious decisions rather than getting caught up in the flow of a game.
What We Stand For
Our Commitment to You
gc99 operates on a simple principle: the house edge exists so we stay in business, not so players go broke. We want you to return tomorrow, next week, and next season for the BPL finals — but only if gambling remains a positive part of your life. That means we have zero tolerance for predatory practices.
We do not allow advertising that specifically targets vulnerable populations, and we actively train our customer support team to recognize signs of problem gambling. If a member of our team identifies behaviorally concerning patterns — such as rapid redepositing after losses, unusual playtime spikes, or distressed communication — they are empowered to proactively reach out and offer assistance.
Our platform uses SSL encryption and industry-standard security protocols to ensure every transaction is safe, and our game outcomes are governed by certified Random Number Generators (RNG). This means every result — from a slot spin to a roulette wheel — is truly random. No game is ever "due" for a win. Understanding this is a foundational part of gambling responsibly.
Bangladesh's growing online gaming community deserves a platform that champions fair play above all else. gc99 is committed to being that platform — transparently, consistently, and without compromise.
21+ Age Policy
Age Verification
Access to gc99 is restricted to adults aged 21 years and older. This is a firm, non-negotiable policy. During account registration, all players must confirm their age and submit valid identification documents for verification before any deposits or withdraw als can be processed.
We use a multi-step identity verification process to confirm each player's date of birth. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We also strongly encourage parents and guardians to make use of third-party parental control software if minors have access to shared devices.
If you suspect a minor has created an account on gc99, please contact our support team immediately at and we will investigate and act without delay.
Parental Control Resources
If you share devices with children, consider installing content-filtering tools such as Net Nanny, Qustodio, or your device's built-in parental controls to block access to gambling websites. gc99 supports these third-party solutions and encourages their use in family households.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being honest with yourself about the following behaviors is the first and most important step toward getting help. If several of these descriptions feel familiar, please reach out to our support team or a professional counselor.
Recognizing these signs early makes a significant difference. gc99's responsible gaming tools are available 24/7 and can be activated in under two minutes from your account settings page.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Gambling interfering with work, studies, or daily responsibilities in Dhaka, Chittagong, or wherever you are based.
- Borrowing money, taking loans, or selling possessions in order to fund gambling.
- Feeling anxious, restless, or irritable when trying to cut down or stop gambling.
- Hiding gambling activity from family members, friends, or colleagues.
- Gambling to escape stress, depression, loneliness, or other negative emotions rather than for entertainment.
- Neglecting personal health, sleep, or nutrition due to extended gambling sessions.
- Repeatedly making unsuccessful attempts to reduce or stop gambling on your own.
Get Help
Support Is Always Available
You are never alone. Whether you want to talk to gc99's own team or seek independent professional guidance, multiple support channels are open to you around the clock.
gc99 Live Support
Our trained support team is available 24 hours a day, 7 days a week in both English and Bengali. Contact us via live chat inside your account dashboard for the fastest response — typically 2–5 minutes.
Email Support
For non-urgent responsible gaming requests — such as activating self-exclusion or adjusting deposit limits — email our dedicated team. Address: [email protected]. We aim to respond within one hour.
Independent Counseling
For professional gambling addiction support in Bangladesh, we encourage players to seek guidance from licensed mental health professionals or addiction counselors. Reaching out to a doctor or psychologist is a sign of strength, not weakness.
Community & Family
Sharing your concerns with trusted family members or close friends can be a powerful first step. Loved ones in Sylhet, Khulna, Rajshahi, or anywhere across Bangladesh can provide support while you access our self-management tools.
Ready to Play Responsibly?
Set your limits, explore our games, and enjoy everything gc99 has to offer — safely, within your means. Our cricket betting markets, slot games, and live casino tables are all waiting for you.